How delivery works
Gift card codes are delivered by email. We do not promise a delivery time, because some orders are checked by our team before delivery. With an account or a connected wallet, delivered codes also appear in your orders.
A delay usually means the payment is still being confirmed or the order is being checked. It does not mean the code is lost. Check your spam folder first, then contact support if nothing arrives.
- Digital delivery: no parcel, carrier or customs
- Delivered codes stay available in your orders when you have an account
- Some orders are checked by our team before delivery
Region, currency and redemption
Every gift card is issued for a specific country and currency. It can usually only be redeemed there, often only on an account registered in that country.
- The redeem region and card currency are shown on every product page
- Redemption rules, expiry and balance limits are set by the issuing brand
- Getting around region locks can affect refund eligibility
Travel eSIMs
An eSIM is not sent by email. The QR code and manual installation details are in your order details once your payment is confirmed.
- As a guest, you need your order link and the same browser session
- Depending on the plan, validity starts at installation or at the first connection at your destination; every plan page says which
- Coverage, data and validity are shown on every plan page; the eSIM only works in the listed countries
Never share your QR code or activation code. Anyone who has them can install the eSIM.
Delivery and redemption issues
If no code arrives, the code is reported as invalid or already used, or the card shows a different amount than you ordered, contact support with your order ID.
- Code not received: check your spam folder, then send us your order ID
- Code invalid, already used or wrong amount: send the exact error message and a screenshot
Never post your gift card code publicly. Anyone who has the code can spend the balance.
